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Sightseer
Posts: 1

GoPro el grande pole is stuck

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My GoPro El grande pole is stuck. The "smaller" (thinner) part extends but the bottom half does not. I don't want to use to much force. I only extended ot once because I literally got it yesterday:) hope you can help me.
GoPro
Posts: 18,313

Re: GoPro el grande pole is stuck

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Hello, @anna080. It would be best to get in touch with our Support team for assistance on this matter. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Please have photos showing the issue with your El Grande handy for easy reference. Thanks!