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Sightseer
Posts: 1

GoPro Version 9 protective housing

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Hi, I joined the Go Pro family on the 29 November 2020 when I purchased a V9 GoPro Camera. An avid diver, I wanted to take care of the camera so invested in a GoPro Version 9 protective housing, 19 December 2020. Recently, after a few hours of free diving using a mask mount, I removed the protective housing and one of the fingers was snapped remaining attached to the mask mount. As I only use the protective housing for its intended purpose and it was only used for two weeks would you consider replacing it?

GOPR0658.JPG

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GoPro
Posts: 28,439

Re: GoPro Version 9 protective housing

[ New ]

Hi @tommy8847

 

We'd be glad to check the status of your order.

Can we have the order, number, please?

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej

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GoPro
Posts: 28,439

Re: GoPro Version 9 protective housing

[ New ]

Hi @matiu7

 

Let our Support Team take a look at what happened.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej

Sightseer
Posts: 1

Re: GoPro Version 9 protective housing

[ New ]

Count yourself lucky yours was actually delivered mate!

GoPro
Posts: 28,439

Re: GoPro Version 9 protective housing

[ New ]

Hi @tommy8847

 

We'd be glad to check the status of your order.

Can we have the order, number, please?

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej