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Reply
Tourist
Posts: 2

GoPro Smart Remote hängt sich innerhalb der ersten 30 Minuten auf

Hallo,

 

über den GoPro online shop habe ich mir die Smart Remote (die mit 3 Tasten) passend zur Hero 7 Black gekauft.

Das koppeln funktioniert gut, nur leider hängt sich die Smart Remote bei jeder Verwendung innerhalb der ersten 30 Minuten auf.

Wie kann man dieses Problem beheben?

 

Ein Reset hilft nicht, die Fernbedienung ist erst wieder ansprechbar wenn der Akku leer ist und die Fernbedienung am USB Kabel angeschlossen ist.

 

Ein zurücksetzen und erneutes Koppeln mit der Hero 7 Black hilft auch nicht.

 

Danke

Highlighted
GoPro
Posts: 9,536

Re: GoPro Smart Remote hängt sich innerhalb der ersten 30 Minuten auf

HI @stefanom71602

 

Try resetting both the camera(Wi-Fi settings) and the Smart Remote

Once done, proceed with the pairing process again.

 

Should it still be the same, please reach out to our Support Team via phone or chat.

https://gopro.com/help/ContactUs

 

For reference:

Reset Wi-Fi Name and Password

How to Reset the Smart Remote

How to Pair Your Camera with Your Smart Remote

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: GoPro Smart Remote hängt sich innerhalb der ersten 30 Minuten auf

Hi @aragon1006 

 

Thank you for your endeavor, but my problem isn't solved. 

In the next days, I'll contact the Support Team, via phone. Chat is not avalible in Germany, or doesn't work.

 

thx

Stano