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Tourist
Posts: 2
Accepted Solution

GoPro Smart Remote V2. Controller Locks Up Continually when working with Hero7 Black.

Having checked I have the latest firmware updates on both Smart Remote V2 and Hero7 Black. During operation I find the smart remote continually locksup. I'm then forced to hold the power button on the smart remote to reset it again and again. 

 

Once the remote has reset it works for a short time only, before it locksup.

 

Please advise if there is software issue or do I have a faulty device?

 

 


Accepted Solutions
GoPro
Posts: 8,149

Re: GoPro Smart Remote V2. Controller Locks Up Continually when working with Hero7 Black.

Hello @knightrider1958. Thank you for the details that you provided. By any chance, have you been able to pair your remote to a different camera model? Is locking up evident?

If you haven't yet, try re-flashing camera firmware following manual update instructions here. Should the issue persist, our Support team at https://gopro.com/help/ContactUs will be able to assist you further. Best regards!

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All Replies
GoPro
Posts: 8,149

Re: GoPro Smart Remote V2. Controller Locks Up Continually when working with Hero7 Black.

Hello @knightrider1958. Thank you for the details that you provided. By any chance, have you been able to pair your remote to a different camera model? Is locking up evident?

If you haven't yet, try re-flashing camera firmware following manual update instructions here. Should the issue persist, our Support team at https://gopro.com/help/ContactUs will be able to assist you further. Best regards!

Tourist
Posts: 2

Re: GoPro Smart Remote V2. Controller Locks Up Continually when working with Hero7 Black.

Thank you Marius,

I have re-flashed the camera, and now have V1.70 installed. I've also reset the Smart Remote V1.10.

 

I haven't had chance to field test yes, but I notice now that the controller is able to switch the Hero7 on. Which it couldn't do before the update. If the problem still persists in the field, I will continue to find a resolution .

 

Thank you for now.

 

Knightrider1958

GoPro
Posts: 10,106

Re: GoPro Smart Remote V2. Controller Locks Up Continually when working with Hero7 Black.

Thanks for trying @knightrider1958

 

Feel free to post back if something comes up.