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Tourist
Posts: 4

GoPro Smart Remote Fernbedienung verliert sehr oft den Kontakt

Hallo,

 

die GoPro Smart Remote Fernbedienung ist sehr unzuverlässig und verliert sehr oft die Verbindug zur Kamera (Hero7 black) und/oder hängt sich auf.

 

Ich betreibe das System auf dem Motorrad.

 

Gibt es hierfür eine Lösung?

GoPro
Posts: 6,247

Re: GoPro Smart Remote Fernbedienung verliert sehr oft den Kontakt

Hello @sunnydive5330. If you have not done it yet, try resetting the Smart Remote by pressing and holding the Power/Mode button on the remote for about 8 to 10 seconds. Re-pair with the camera and see how it goes. If the issue persists, our Support team here https://gopro.com/help/ContactUs will be able to help. 

Tourist
Posts: 4

Re: GoPro Smart Remote Fernbedienung verliert sehr oft den Kontakt

Das hatte ich bereits alles schon mehrfach probiert. Am Schreibtisch geht es auch immer aber nicht am Motorrad. Dieses Problem haben auch andere und sollte doch bei GoPro bekannt sein oder?

 

 

GoPro
Posts: 3,505

Re: GoPro Smart Remote Fernbedienung verliert sehr oft den Kontakt

Hi @sunnydive5330,

 

You may try to get in touch with our customer support team via phone or chat. 

 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay