12-22-2017 02:13 PM
While I mostly enjoy the convenient GoPro Shorty Grip design (even though it is too top heavy), there is excessive noise in the video from hand holding the grip due to smooth plastic finish. My hands/fingers easily rub against the smooth surface making unwanted squeaking noise in the video. Even though the 3-way is a lot bigger, it never had the same issues while the textured plastic finish. Surely GoPro would have QA tested before public release?
Now I have to waste money buying a third party knock-off with textured finish. User test your products to retain customer loyality.
12-22-2017 02:37 PM
@willnguy - Is the noise coming from the Shorty itself or from the camera rubbing against the housing? Is there any chance you can post a video example of what you're hearing so we can see if we can find a fix for you?
12-22-2017 02:57 PM
Thanks for the prompt reply. The noise come from my hand gripping the handle. The smooth handle finish sqeakes when my bare palm and fingers hold onto it. Refer to attached video
12-22-2017 03:06 PM
Great. Thanks for posting that. I'll pass it on to our Mounts + Accessories team. Not sure when I'll be able to get you a response, but we'll try to follow up soon.
Just one more... is it the hand rubbing on the legs, or the legs rubbing together? For example, would a piece of cloth placed between the legs reduce the noise?
12-22-2017 03:17 PM
The hand is rubbing against the leg not legs rubbing together. The only way to hack this is to buy additional tennis grip adhesive and stick on on the surface of the legs/grip handle. Not ideal. It would be that hard to make it in the same texture of the 3-way from the start.
06-18-2018 08:19 AM
I just got the shorty handle and am experiencing this issue as well. It's definitely coming from the hand against the smooth plastic and this is the only topic I can find on this situation. Was there any update to this? I'm looking at getting gear gripz for the handle, though I'm not sure if that's going to be a good purchase long term, as it likely won't work too well under water. Any suggestions on a solution?