Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Sightseer
Posts: 1

GoPro Remote does not show up in connect new device

[ New ]
GoPro Hero 5 Black
I cannot get the remote to connect to my hero 5 black. It does not show up under “connect new device” All that shows up is Go Pro App and I can’t get anywhere with that. Thanks

Accepted Solutions
GoPro
Posts: 24,442

Re: GoPro Remote does not show up in connect new device

[ New ]

 

Hi @firefighterlife

 

Try resetting the camera to its factory settings.

If you are still missing the option to connect to a Smart Remote, you may need to do a manual firmware update.

This normally corrects issues like this.

Please follow https://gopro.com/update/hero5

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 24,442

Re: GoPro Remote does not show up in connect new device

[ New ]

 

Hi @firefighterlife

 

Try resetting the camera to its factory settings.

If you are still missing the option to connect to a Smart Remote, you may need to do a manual firmware update.

This normally corrects issues like this.

Please follow https://gopro.com/update/hero5

 

Let us know how it goes.

 

Thanks!

Ej