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%3CLINGO-SUB%20id%3D%22lingo-sub-292578%22%20slang%3D%22en-US%22%3EGoPro%20Hero%20Session%205%20frame%20broke%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292578%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20i%20was%20just%20opening%20the%20session%205%20Frame%20and%20i%20heard%20a%20cracking%20sound.%20Later%20i%20noticed%20that%20all%20the%20side%20posts%20have%20a%20crack.%20From%20what%20i%20see%20i%20am%20not%20the%20only%20person%20who%20this%20happened%20to.%20Note%3A%20The%20Frame%20was%20never%20exposed%20to%20damege%20it%20was%20just%20a%20normal%20filming%20Camera%20and%20was%20not%20used%20in%20any%20extreme%20conditions.%20What%20should%20i%20do%2C%20because%20i%20was%20planning%20to%20film%20with%20the%20Camera%20on%20my%20Snowboard%20for%20the%20first%20time%2C%20but%20a%20replacement%20costs%20roughly%2030%20Euros%20and%20i%20would%20have%20needed%20the%20camera%20for%20filming%20in%20like%203%20Days.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-292578%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHousings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292624%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20Session%205%20frame%20broke%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292624%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89604%22%20target%3D%22_blank%22%3E%40stoutflame30805%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELet%20our%20Support%20Team%20take%20a%20look%20at%20what%20happened%20with%20the%20frame.%3C%2FP%3E%3CP%3EThey%20may%20ask%20you%20for%20a%20picture%20of%20the%20frame%20showing%20the%20issue.%3C%2FP%3E%3CP%3EYou%20may%20contact%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

GoPro Hero Session 5 frame broke

So i was just opening the session 5 Frame and i heard a cracking sound. Later i noticed that all the side posts have a crack. From what i see i am not the only person who this happened to. Note: The Frame was never exposed to damege it was just a normal filming Camera and was not used in any extreme conditions. What should i do, because i was planning to film with the Camera on my Snowboard for the first time, but a replacement costs roughly 30 Euros and i would have needed the camera for filming in like 3 Days. 

IMG_0368.JPG

Accepted Solutions
GoPro
Posts: 10,731

Re: GoPro Hero Session 5 frame broke

[ Edited ]

 

Hi @stoutflame30805

 

Let our Support Team take a look at what happened with the frame.

They may ask you for a picture of the frame showing the issue.

You may contact them by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 10,731

Re: GoPro Hero Session 5 frame broke

[ Edited ]

 

Hi @stoutflame30805

 

Let our Support Team take a look at what happened with the frame.

They may ask you for a picture of the frame showing the issue.

You may contact them by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej