03-20-2019 12:58 PM
03-20-2019 02:32 PM
What HERO7 camera are you using?
Resetting the camera to its factory settings resolves the auto upload issue.
Have you tried using the SD adapter that came with your SD card when importing the files?
Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.
03-27-2019 10:58 AM - edited 03-27-2019 11:00 AM
It's a Hero 7 Black. Manual Upload also doesn't work. Samsung says the card is authentic. The adapter doesn't help. It doesn't appear this will be easy to recover and will likely require NAND recovery by a professional. When I try to reformat with the GoPro it just says it's formatting forever. I've followed all the instructions, completely removed the camera from the app and completed a factory reset on the GoPro. I've been trying for the last hour to set auto upload again and it keeps saying the connection was interrupted. My GoPro seems screwed. Just to clarify, I'm trying to do an upload on another SD Card.
04-01-2019 10:48 AM
Hello @blueoasis01836. Thank you for the details that you provided. How are you uploading the media to the cloud? Is it through Quik for desktop? through gopro.com? Are you able to view your media using the other SD card? Are you able to setup auto upload on the camera using the other SD card? Make sure that the camera is set up to auto-upload by following the steps detailed here. Let us know how it goes.Thanks!