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Sightseer
Posts: 1

GoPro Hero 7 The Frame broke does warranty cover it?

Hi!

 

I bought hero 7 black edition and i noticed that there was a crack in The Frame. I have not droped the camera or the case or other ways abused it at all. I purchased the camera (basic packet comes with tha frame etc.) May 26th from finnish retailer POWER. Does the warranty cover this and if so where can I get replacement? From the store where i bought the camera or from you?

 

Picture of the craked frame attached below.

 

WhatsApp Image 2019-08-09 at 17.58.26.jpeg

WhatsApp Image 2019-08-09 at 17.58.26.jpg
GoPro
Posts: 8,398

Re: GoPro Hero 7 The Frame broke does warranty cover it?

Hi @gamofin

 

Let our Support Team take a look at what happened.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Explorer
Posts: 10,942

Re: GoPro Hero 7 The Frame broke does warranty cover it?

Just for anyone else reading this. Accidental damage, whether you witnessed it happening or not, is not covered by the warranty. However, always contact the GoPro Support Team as they will do everything they can to help you out.