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Tourist
Posts: 4

GoPro Hero 5 The Frame Clasp Broken

Hi everyone, while closing The Frame on my Hero 5 as I usually do, the clasp just snapped in half. Has this happened to anyone else? Do I need to buy a whole new Frame because of this?

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Backpacker
Posts: 1,448

Re: GoPro Hero 5 The Frame Clasp Broken

@robochicken13 Sorry to hear about that!

So I'd recommend to contact GoPro support and they'll send you that replacement part hopefully. 

Tourist
Posts: 4

Re: GoPro Hero 5 The Frame Clasp Broken

Thanks for the reply. I will try to contact them during their office hours. It's just the chat or phone call, right? I have not found an email address.

Backpacker
Posts: 1,448

Re: GoPro Hero 5 The Frame Clasp Broken

@robochicken13 The chat is open 24/7: https://gopro.com/help/ContactUs

They don't have any email address publicly available. 

Tourist
Posts: 4

Re: GoPro Hero 5 The Frame Clasp Broken

Thank you
Backpacker
Posts: 1,448

Re: GoPro Hero 5 The Frame Clasp Broken

@robochicken13 Welcome!

If they help get you that part make sure to hit that accept solution button. 

Tourist
Posts: 4

Re: GoPro Hero 5 The Frame Clasp Broken

I will try not to forget