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Tourist
Posts: 4

GoPro 9 battery swollen

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I purchased 2 batteries along with my Gopro and later i purchased 2 more batteries of which 3 batteries have already swollen within 1year.
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GoPro
Posts: 16,016

Re: GoPro 9 battery swollen

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@pritp6430, we want to look at what happened to see how we can help. Please contact our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 4

Re: GoPro 9 battery swollen

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Hi,
I reached out your support team the same day. Happy to hear out from you as well. Have already raised a case against the same and I'm receiving the replacement too. Thank's for the kind support.
Tourist
Posts: 4

Re: GoPro 9 battery swollen

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Hello its being more than a month already since I raised my concern with the swollen batteries. I reached out to one of your executive regarding the replacement of the same and I was assured of getting the exchange replacement batteries. But still there's no communication on the shipment of the same.
CASE 10681591
GoPro
Posts: 21,754

Re: GoPro 9 battery swollen

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Hello, @pritp6430. We have sent you a private message. Please check your Hub inbox. Thanks!

Tourist
Posts: 4

Re: GoPro 9 battery swollen

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As you mentioned about private message. I don't find any link to the same. Keeping aside the message, I would be happy if you reply the case update on the email itself.
GoPro
Posts: 32,146

Re: GoPro 9 battery swollen

[ New ]

Hi @pritp6430

 

We try to help as much as we can here in the Support Hub.

Your concern needs to go through to our Support Team.

Please log a new callback request under a new case. https://gopro.com/help/ContactUs

Take note of the new case number for reference.

 

Thanks!
Ej