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Tourist
Posts: 2
Accepted Solution

GoPro 7 batteries

I tried to order 2 batteries and a dual charger from GoPro online store but when I want to check out I receive the following message:

"...new shipping regulations prohibit us from shipping stand-alone batteries and three or more batteries with a camera. please adjust your order to proceed."

I already bought a GoPro 7 black camera and would like to purchase these from GoPro online store, as I qualify for the discount..

Please help?

Eugene

 

gopro purchase error.PNG

Accepted Solutions
GoPro
Posts: 2,471

Re: GoPro 7 batteries

@saintgene, I just noticed that you're actually placing the order at gopro.com from Australia. Due to safety regulations governing Lithium Ion batteries on APAC countries, only minimal quantities of batteries are permitted to be shipped via air. That being said, there's a maximum of additional 2 rechargeable batteries for every camera purchase. In addition to this, you will not be allowed to proceed with the checkout on the website if there's no camera associated to your order.

 

You may still be able to find this accessory at various local retailers (online and physical store). 

 

Again, apologies for the inconvenience and your patience is very much appreciated.

View solution in original post


All Replies
GoPro
Posts: 2,471

Re: GoPro 7 batteries

[ Edited ]

@saintgene, apologies for the inconvenience caused. Our goal is to make placing orders as quick and easy as possible. Unfortunately these restrictions are placed on us by the shipper and not something we can control. Since you'll not be allowed to add more than 2 additional batteries into the cart, I suggest to adjust your order in order to proceed.

Tourist
Posts: 2

Re: GoPro 7 batteries

@aenriquez thanks for the quick reply, but I have tried to order one battery at a time but keep getting the same message? 🤔
GoPro
Posts: 2,471

Re: GoPro 7 batteries

@saintgene, I just noticed that you're actually placing the order at gopro.com from Australia. Due to safety regulations governing Lithium Ion batteries on APAC countries, only minimal quantities of batteries are permitted to be shipped via air. That being said, there's a maximum of additional 2 rechargeable batteries for every camera purchase. In addition to this, you will not be allowed to proceed with the checkout on the website if there's no camera associated to your order.

 

You may still be able to find this accessory at various local retailers (online and physical store). 

 

Again, apologies for the inconvenience and your patience is very much appreciated.