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Tourist
Posts: 4

Go Pro Support Emailadresse

[ New ]
Wie kann man den Support per email erreichen? Seit Anfang Januar probiere ich einen Chat zu starten oder den Support per Telefon zu erreichen. Zurückgerufen wurde einmal Tage später während ich bei der Arbeit war. Wenn es nicht möglich ist per email zu reklamieren werde ich einen Fall bei Paypal eröffnen.

Ich habe eine Go Pro Kamera bestellt und dazu eine 64 GB Karte bestellt. Geliefert wurde eine 32 GB Karte. Ich habe keine Möglichkeit das zu reklamieren.

Ich habe die Silikon Hülle bestellt. Beim ersten Gebrauch ist schon der Verschluss vom Band abgebrochen. Auch hier gibt es keine Möglichkeit zu reklamieren.

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GoPro
Posts: 12,886

Re: Go Pro Support Emailadresse

[ New ]

@2nut68, we currently do not have active email support as it has long been discontinued.

 

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.

View solution in original post


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GoPro
Posts: 12,886

Re: Go Pro Support Emailadresse

[ New ]

@2nut68, we currently do not have active email support as it has long been discontinued.

 

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.