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Sightseer
Posts: 1

Go Pro Remote not connecting to camera (hero 3+)

I've tried to connect the Go Pro 3+ to a remote and its not working.

I've followed the steps in the trouble shooter and I've watched  a YouTube video on how to do it and I'm confident I am doing the right things.

 

Both screens are saying they are trying to connect to each other but they never sucessfully connect.

 

I use Windows 10 (32bit) so have had to use an older version of the studio software and it doesnt seem to be updating the firmware for the remote so I cant try that.

 

I have a feeling its an issue with the remote not the camera as I am able to connect with the app.

 

Is there anything that can be done to update the remote or see if the remote is faulty?

GoPro
Posts: 3,841

Re: Go Pro Remote not connecting to camera (hero 3+)

 

Hi @swiftflame25060

 

With regards to your remote it can't be updated. 

You might consider contacting GoPro Customer Support for more option. 

You can reach them by clicking: https://gopro.com/help/ContactUs

 

Regards,

-Jay