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%3CLINGO-SUB%20id%3D%22lingo-sub-435276%22%20slang%3D%22en-US%22%3EGo%20Pro%20Customer%20service%20Stinks%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-435276%22%20slang%3D%22en-US%22%3E%3CP%3EI%20bought%20a%20Super%20Suit%20for%20a%20dive%20vacation%20I'm%20going%20on%20in%20a%20couple%20of%20weeks.%20I%20got%20the%20Super%20Suit%20and%20have%20not%20been%20diving%20since%3A%20so%20it%20is%20completely%20unused.%20It%20arrived%20with%20scratches%20on%20the%20surface%20of%20the%20lens%20port%2C%20not%20deep%20just%20smudgelike%20but%20definitely%20scratches.%20Evidently%20there%20is%20nothing%20anyone%20at%20Go%20Pro%20can%20do%20about%20this.%20I%20was%20considering%20a%20Go%20Pro%208%2C%20butnow%20I%20am%20going%20to%20look%20elsewhere.%20Go%20Pro%20really%20let%20me%20down.%20I%20had%20to%20buy%20another%20housing%20and%20this%20time%20I%20got%20it%20from%20Amazon%2C%20they%20have%20much%20better%20customer%20support.%20If%20they%20can't%20support%20a%20%2429%20purhase%20what%20do%20you%20think%20your%20chances%20are%20that%20they%20will%20stand%20behind%20a%20%24400%20item.%26nbsp%3B%20Don't%20waste%20you%20money%20on%20Plus%20either.%20I%20like%20insurance%20but%20in%20this%20case%20the%20Plus%20is%20just%20revenue%20enhancement%20for%20Go%20Pro.%20Now%20on%20to%20my%20Blogs!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-439149%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%20Customer%20service%20Stinks%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-439149%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20experience%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F130228%22%20target%3D%22_blank%22%3E%40charlesap7%3C%2FA%3E.%20We%20checked%20on%20your%20case%20with%20Support%20and%20we%20see%20that%20there%20were%20multiple%20interactions%20which%20were%20incomplete.%20There%20was%20a%20different%20information%20provided%20as%20to%20where%20the%20Super%20Suit%20was%20bought%20from%2C%20so%20Support%20requested%20for%20the%20proof%20of%20purchase%20as%20part%20of%20the%20requirements%20for%20warranty%20claims.%20They%20were%20also%20requesting%20for%20a%20clear%20picture%20showing%20the%20damage%2Fscratch%20on%20the%20Super%20Suit.%20Should%20you%20need%20further%20assistance%2C%20it%20would%20be%20best%20to%20continue%20working%20with%20Support.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-439155%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%20Customer%20service%20Stinks%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-439155%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F130228%22%20target%3D%22_blank%22%3E%40charlesap7%3C%2FA%3E%3CBR%20%2F%3EIf%20you%20want%20to%20speak%20for%20yourself%2C%20fine.%20But%20you%20are%20clearly%20ignorant%20when%20it%20comes%20to%20GoPro%20Plus%20and%20what%20it%20offers%20(which%20is%20much%20more%20than%20camera%20%22insurance%22).%20Feel%20free%20to%20leave%20out%20your%20commentary%20about%20things%20you%20know%20little%20about.%20As%20far%20as%20GoPro%20Support%20goes%2C%20over%20the%20past%20nine%20years%20I've%20personally%20had%20nothing%20but%20great%20service.%20From%20the%20sounds%20of%20it%2C%20you%20have%20failed%20to%20give%20information%20when%20it%20was%20requested%20and%20instead%20have%20decided%20to%20waste%20time%20coming%20here%20to%20post%20nonsense.%20And%20now%2C%20on%20to%20your%20Blog!%20LOL.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-439702%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%20Customer%20service%20Stinks%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-439702%22%20slang%3D%22en-US%22%3E%3CP%3EThak%20you%20for%20your%20response.%20I%20can%20understand%20your%20preference%20to%20keep%20this%20internal%20but%20I%20don't%20believe%20you%20undersand%20the%20problem.%20The%20problem%20is%20not%20the%20proof%20of%20purchase%2C%20I%20can%20readily%20provide%20proof%20of%20purchase%20but%20after%20two%20photographs%20both%20of%20which%20were%20considered%20inadequate%20by%20your%20support%20team%20I%20was%20very%20disappointed%20that%20a%20support%20team%20would%20undestand%20so%20little%20about%20photography.%20The%20port%20appears%20to%20be%20able%20to%20be%20replaced%20and%20I%20was%20willing%20to%20purchase%20one%20but%20that%20option%20was%20not%20even%20discussed%2C%20The%20surface%20presents%20a%20problem%20becasue%20one%20of%20the%20few%20ways%20the%20scratches%20can%20be%20seen%20are%20as%20a%20relection%20from%20the%20face%20of%20the%20port.%20Your%20packaging%20does%20not%20protect%20the%20lens%20port.%20I%20just%20purchased%20a%20brand%20new%20one%20to%20replace%20the%20scratched%20one%20and%20I%20have%20a%20Kupton%20one%20also%20which%20is%20still%20in%20its%20original%20packaging%20with%20its%20lens%20port%20protection%20in%20place.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-439715%22%20slang%3D%22en-US%22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Reply
Tourist
Posts: 3

Go Pro Customer service Stinks

[ Edited ]

I bought a Super Suit for a dive vacation I'm going on in a couple of weeks. I got the Super Suit and have not been diving since: so it is completely unused. It arrived with scratches on the surface of the lens port, not deep just smudgelike but definitely scratches. Evidently there is nothing anyone at Go Pro can do about this. I was considering a Go Pro 8, butnow I am going to look elsewhere. Go Pro really let me down. I had to buy another housing and this time I got it from Amazon, they have much better customer support. If they can't support a $29 purhase what do you think your chances are that they will stand behind a $400 item.  Don't waste you money on Plus either. I like insurance but in this case the Plus is just revenue enhancement for Go Pro. Now on to my Blogs!

GoPro
Posts: 8,294

Re: Go Pro Customer service Stinks

Sorry to hear about the experience, @charlesap7. We checked on your case with Support and we see that there were multiple interactions which were incomplete. There was a different information provided as to where the Super Suit was bought from, so Support requested for the proof of purchase as part of the requirements for warranty claims. They were also requesting for a clear picture showing the damage/scratch on the Super Suit. Should you need further assistance, it would be best to continue working with Support. 

Explorer
Posts: 12,208

Re: Go Pro Customer service Stinks

@charlesap7
If you want to speak for yourself, fine. But you are clearly ignorant when it comes to GoPro Plus and what it offers (which is much more than camera "insurance"). Feel free to leave out your commentary about things you know little about. As far as GoPro Support goes, over the past nine years I've personally had nothing but great service. From the sounds of it, you have failed to give information when it was requested and instead have decided to waste time coming here to post nonsense. And now, on to your Blog! LOL.
Tourist
Posts: 3

Re: Go Pro Customer service Stinks

Thak you for your response. I can understand your preference to keep this internal but I don't believe you undersand the problem. The problem is not the proof of purchase, I can readily provide proof of purchase but after two photographs both of which were considered inadequate by your support team I was very disappointed that a support team would undestand so little about photography. The port appears to be able to be replaced and I was willing to purchase one but that option was not even discussed, The surface presents a problem becasue one of the few ways the scratches can be seen are as a relection from the face of the port. Your packaging does not protect the lens port. I just purchased a brand new one to replace the scratched one and I have a Kupton one also which is still in its original packaging with its lens port protection in place. 

Tourist
Posts: 3

Re: Go Pro Customer service Stinks

The ignorance appears to be your problem. You saw a response from Go Pro and you thought you would demonstrate your incredible knowlege of the subject! I suggest that you stick to subjects with which you are familiar. Insurance is supposed to restore you to your state prior to the loss not more not less. I did not want any more than that!

Explorer
Posts: 12,208

Re: Go Pro Customer service Stinks

Where is it stated that GoPro Plus is "Insurance"? You make a pointless comment about something you appear very ignorant about and then, instead of just realizing that you're coming across as an arrogant and impetulant person making ridiculous statements, you double down on your reply. Oh, but you have blog! 🤣😆🤭 You must be very important 🤔