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Tourist
Posts: 4

Go Pro 7

[ New ]

I currently have a Go Pro 7 black and I can't get the Go Pro remote to hook up with the camera. What am I not doing? Ihave tried you tube and it's not helping

GoPro
Posts: 19,195

Re: Go Pro 7

[ New ]

Hello, @stoutridge78842. Which remote control are you using? Do you get an error message or notification from the camera or the remote? 

Tourist
Posts: 4

Re: Go Pro 7

[ New ]
I'm using a GoPro remote. I'm not getting any messages at all. It just want pair up
GoPro
Posts: 26,108

Re: Go Pro 7

[ New ]

Hi @stoutridge78842

 

Were you able to go through the pairing process listed on How to Pair Your Camera with Your Smart Remote?

Are you able to pair the camera with your phone via the GoPro App?

 

Thanks!

Ej

Tourist
Posts: 4

Re: Go Pro 7

[ New ]
I've not paired it with my phone, would it make it easier to pair the remote to the camera?
GoPro
Posts: 26,108

Re: Go Pro 7

[ New ]

Hi @stoutridge78842

 

Pairing the camera with the app is an isolation test.

If the camera pairs well with the app then it could be something on the remote.

 

Thanks!

Ej