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Posts: 1

Gastos de gestión UPS por pedir accesorio

Buenas tardes,


hoy he recibido unos accesorios que he pedido y UPS me ha cobrado 16.05 euros por gastos de gestón. 

Gopro indica que el envío es gratuito. Si se esto de antemano obiamente no haría el pedido via web . El 50% de descuento por ser de gopro plus no me ha servido de nada .

Ruego se solucione. un saludo


Adjunto recibo de UPS



Posts: 15,900

Re: Gastos de gestión UPS por pedir accesorio

Hi @sharpspiri80633


Customers with shipping addresses outside of the U.S. and our EMEA or APAC shipping zone are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.


See Customer Responsibility for Import Duty, VAT, or Other Taxes Outside of the US  for reference.