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Tourist
Posts: 2

GOPRO REMO DOES NOT TURN ON

Buy a REMO but it does not turn on in any way, although I try pressing the power button for 8 seconds, wanting to restart it, but it does not turn on. At the moment I want to charge it, only a red light appears but it immediately goes out.

 

Please I need your prompt help because I need to use the accessory.

20171212_150133[1].jpg
Highlighted
GoPro
Posts: 3,924

Re: GOPRO REMO DOES NOT TURN ON

Hi @hardytree14331,

 

How are you charging the Remo? Make sure that you are using a 5v 1amp wall charger and letting it charge for at least a few hours!

 

Best,

Ryan

Tourist
Posts: 2

Re: GOPRO REMO DOES NOT TURN ON

Hello @ryanv12566

 

I followed the instructions indicated in the box book. I charge it with the same USB cable that came in the box directly to the wall, but still does not turn on. I would like you to give me an immediate solution, as I urgently need to use the accessory.

GoPro
Posts: 3,924

Re: GOPRO REMO DOES NOT TURN ON

Hi @hardytree14331,

 

If it is not turning on after that you will need to get in touch with our Support Team or get the unit exchanged if you need one right away. Our support Team may be able to get you up and running: https://gopro.com/help/ContactUs

 

Best,

Ryan

Sightseer
Posts: 2

Re: GOPRO REMO DOES NOT TURN ON

good luck - keep the receipt - just spent an hour on the phone with gopro and they would not replace without receipt.  its less than 1 year old.  horrible customer service

Sightseer
Posts: 1

Re: GOPRO REMO DOES NOT TURN ON

I'm also having this problem, was it a solution to your problem?

GoPro
Posts: 6,774

Re: GOPRO REMO DOES NOT TURN ON

Hi @gorider

 

If the REMO still not power on even after troubleshooting steps, please contact our Customer Support team for further assistance. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 

Marius