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Tourist
Posts: 4

Footage on SD card missing, but only when plugged into computer.

Hi there

 

I have a problem where I am unable to see my gopro footage on Quik for Mac (that's a whole other issue!). To help fix this problem, I am currently copying the footage to my computer with an SD card adapter. The biggest problem here is, that the footage showing up on my computer is only half of what I know I have on my SD card. I am able to see ALL of the footage on my Iphone with the Quik app, but not on my computer. Does anyone have a solution to this?

 

Cheers

Hayley

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GoPro
Posts: 10,185

Re: Footage on SD card missing, but only when plugged into computer.

Hello @epictree52757

 

That is odd. Unless, you have a mix of different file types or file format. For example, raw files (.GPR) cannot be seen in Quik but can be seen in your computer's file finder window. Low-resolution version (.LRV) files can be seen via GoPro app but are not being detected in Quik for desktop on your Mac. Could this be the case? 

 

For more information, you can check the links below: 

Let us know if you have other questions or concerns. 

 

Thanks, 
Marius

Highlighted
Tourist
Posts: 4

Re: Footage on SD card missing, but only when plugged into computer.

Hmmmmm that sounds like a plausible answer. I'll check the links out, have another go and see what happens. Thank you :) 

Highlighted
Tourist
Posts: 4

Re: Footage on SD card missing, but only when plugged into computer.

It sounds to be most likely that they could of been .LRV files, but how do I find this out/fix it?

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GoPro
Posts: 12,898

Re: Footage on SD card missing, but only when plugged into computer.

 

Hi @epictree52757

 

Please send a screenshot showing the files saved on the folder, so we can try to identify is something is missing.

 

 

Thanks!

Ej