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Tourist
Posts: 4

Filtro agua a mi go pro hero 5 black

Buenos dias, el día de ayer ingrese mi cámara go oro hero 5 black a una piscina para realizar unos vídeos, luego de unos minutos tomando fotos y vídeos, revise la camara la.cual no me quería prender, retire la bateria, y el agua se le filtro al interior de dicha camara, en este momento no me prende ni da señal de querer hacerlo, pita y el bombillo rojito queda prendida, pero solo la pantalla frontal me muestra un termometro, la pantalla principal no prende di aparece nada al respecto. Quería saber que puedo hacer para recuperarla ya que se supone que es sumergible hasta 10 Mt y totalmente sellada. Muchas gracias por la atención y la ayuda
GoPro
Posts: 159

Re: Filtro agua a mi go pro hero 5 black

Hi @epicmesa23165,

I am sorry to hear that you had a problem with your Hero5 camera. Yes, the camera is waterproof up to 10 meters; making sure that all ports and doors are closed before submerging in the water.

Usually, if the camera get water inside; we would want to wait for a couple of days for the camera to dry off and then check everything. If the camera is still working; led lights working and powering on, you may want to update the software manually by following the instructions found in :

https://gopro.com/update/hero5

I hope this helps. However, if you are still experiencing issues with your camera please reach out to our Customer Support team via: https://gopro.com/help/ContactUs

V.