Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Sightseer
Posts: 1

Faulty Fusion Grip

[ New ]

Hi, right away since the purchase, the Fusion Grip for my Fusion was impossible to extend. It was stuck and I couldn't twist it in order to extend it. When compared to other Fusion Grips of my friends it is clear that this one is clearly malfunctioning.

 

At one point, I have tried to force it but it still didn't help. Later on, with absolutely unnecessary force (2 people holding it) we managed to extend the first part - only to find a poorly manufactured internals pieces falling out (see photo). The rest of the pole is still impossible to extend. 

 

Can you please organize me a new one? Thank you! 

IMG_6793.JPG

Accepted Solutions
GoPro
Posts: 21,488

Re: Faulty Fusion Grip

[ New ]

 

Hi @janz370

 

I am sorry to hear about the situation. Surely, this is not the experience we want you to have,

If this is a recent purchase you may refer to the same store/channel you got it from.

You can also get in touch with our Support Team regarding this.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 21,488

Re: Faulty Fusion Grip

[ New ]

 

Hi @janz370

 

I am sorry to hear about the situation. Surely, this is not the experience we want you to have,

If this is a recent purchase you may refer to the same store/channel you got it from.

You can also get in touch with our Support Team regarding this.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej