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Tourist
Posts: 2

External Mic adapter problem

When you connect the original adapter external microphone audio input, remains n/a. What should be done in this case? GoPro-6 black camera. We tried to connect different parties.

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GoPro
Posts: 6,942

Re: External Mic adapter problem

 

Hi @olehi870

 

Try resetting your camera to its factory settings. Preferences > Factory Reset > Reset

You may also check this thread:

https://community.gopro.com/t5/Cameras/Hero-5-Mic-Adapter-Not-Working/td-p/225462/page/2

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: External Mic adapter problem

Hello! Tkanks for advice. I've already tried do this. No changes ... Can it be defective adaptor? Or something else what i can do?
GoPro
Posts: 3,505

Re: External Mic adapter problem

 

Please try to ask our customer support team @olehi870,

 

They can check that for you.

 

https://gopro.com/help/ContactUs

 

Thanks,

-Jay