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Tourist
Posts: 2

External Mic Adapter

Hi,
My External Mic Adapter it recording a loud hissing noise. Doesn’t matter the Input Audio, dead cat or not, WIFI on or off, the audio is unusable. My mic is a Røde Videomicro connected with a TRS cable. Any help appreciate!
GoPro
Posts: 8,981

Re: External Mic Adapter

Hi @salvapost

 

Sorry for any troubles caused.

To help isolate the issue, kindly do a test recording without the mic adapter. See if the same happens.

If you have access to another GoPro, you can also test it with the adapter.

 

You may also reach out to our Support Team for assistance.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: External Mic Adapter

Hi Ej,

Thank for the replay, yes, I forgot to comment it, I had already done it and in fact the sound is good. Also I had test the mic with a Zoom recorder and it is also good.

Thanks for the link, I was trying yesterdaw but the chat was bussy.

What do you suggest? Thanks

 

Salva

 

GoPro
Posts: 8,981

Re: External Mic Adapter

Hi @salvapost

 

It could be on the mic adapter already.

Please reach out to our Support Team for assistance.

They are available by phone or chat through https://gopro.com/help/ContactUs

If this is a recent purchase, you may also refer to the same store/channel you got the item from.

 

Thanks!

Ej