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%3CLINGO-SUB%20id%3D%22lingo-sub-140513%22%20slang%3D%22en-US%22%3EEl%20Grande%20is%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-140513%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20El%20Grande%20is%20stuck.%20I%20used%20it%20for%2015%20minutes%20only.%20And%20one%20of%20the%20extensions%20doesn't%20work%20already%3C%2FP%3E%3CP%3EI%20want%20a%20replacement%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-140549%22%20slang%3D%22en-US%22%3ERe%3A%20El%20Grande%20is%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-140549%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F54120%22%3E%40braveridge07167%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20will%20need%20to%20get%20in%20touch%20with%20our%20Support%20Team%20directly%20so%20they%26nbsp%3Bcan%20take%20a%20look%20at%20what%20is%20going%20on%20if%20you%20are%20looking%20to%20get%20that%20El%20Grande%20replaced.%20If%20it%20has%20been%20used%20in%20salt%20water%20for%20example%20or%20might%20have%20some%20dust%20or%20dirt%20you%20can%20try%20rinsing%20it%20off%20with%20fresh%20water.%20That%20will%20usually%20do%20the%20trick%20for%20me.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

El Grande is stuck

My El Grande is stuck. I used it for 15 minutes only. And one of the extensions doesn't work already

I want a replacement

GoPro
Posts: 3,924

Re: El Grande is stuck

Hi @braveridge07167,

 

You will need to get in touch with our Support Team directly so they can take a look at what is going on if you are looking to get that El Grande replaced. If it has been used in salt water for example or might have some dust or dirt you can try rinsing it off with fresh water. That will usually do the trick for me.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan