Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-60290%22%20slang%3D%22en-US%22%3EEl%20Grande%20is%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60290%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20El%20Grande%20won't%20fully%20extend.%26nbsp%3B%20I%20can%20only%20get%20one%20section%20to%20extend%2C%20the%20other%20is%20stuck%20inside%20the%20grip.%26nbsp%3B%20How%20do%20I%20fix%20this%3F%26nbsp%3B%20I%20can't%20seem%20to%20get%20ahold%20of%20any%20support%20over%20the%20phone%20or%20by%20chat.%26nbsp%3B%20I%20would%20appreciate%20if%20you%20could%20contact%20me%20via%20email%20to%20setup%20an%20RMA%20so%20I%20can%20get%20a%20working%20El%20Grandre.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-61156%22%20slang%3D%22en-US%22%3ERe%3A%20El%20Grande%20is%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-61156%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35646%22%20target%3D%22_blank%22%3E%40awwwyeah%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20not%20already%20you%20will%20need%20to%20get%20in%20touch%20with%20our%20Support%20Team%20directly%20as%20this%20is%20just%20a%20Community%20Hub.%20Once%20you%20get%20through%20via%20Phone%20or%20Chat%20our%20Support%20team%20should%20be%20able%20to%20get%20that%20squared%20away!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65169%22%20slang%3D%22en-US%22%3ERe%3A%20El%20Grande%20is%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65169%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20have%20the%20same%20problem%2C%20will%20only%20extend%20half%20way%2C%20only%20owned%20it%20for%206%20months%20and%20used%20it%20occassionally.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-70087%22%20slang%3D%22en-US%22%3ERe%3A%20El%20Grande%20is%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-70087%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20happened%26nbsp%3Bto%20me%20and%20the%20shop%20replaced%20it%20for%20me%20what%20you%20have%20done%20is%20open%20it%20the%20wrong%20way%20causing%20only%20the%20thick%20one%20to%20come%20up%20not%20the%20thin%20one%3B%3C%2FP%3E%3CP%3EThe%20way%20you%20should%20open%20it%20is%20thin%20first%20then%20thick%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUnfortunately%2C%20after%20you%20have%20opened%20it%20the%20wrong%20way%20you%20can't%20fix%20it.%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20you%20can%20get%20it%20replaced%20without%20paying%20for%20a%20new%20one.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-126710%22%20slang%3D%22en-US%22%3ERe%3A%20El%20Grande%20is%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-126710%22%20slang%3D%22en-US%22%3E%3CP%3Esame%20problem%20for%20me%20as%20well.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 6

El Grande is stuck

My El Grande won't fully extend.  I can only get one section to extend, the other is stuck inside the grip.  How do I fix this?  I can't seem to get ahold of any support over the phone or by chat.  I would appreciate if you could contact me via email to setup an RMA so I can get a working El Grandre.

Highlighted
GoPro
Posts: 3,924

Re: El Grande is stuck

Hi @awwwyeah,

 

If you have not already you will need to get in touch with our Support Team directly as this is just a Community Hub. Once you get through via Phone or Chat our Support team should be able to get that squared away! https://gopro.com/help/PKBContactus

 

Best,

Ryan

 

Sightseer
Posts: 1

Re: El Grande is stuck

i have the same problem, will only extend half way, only owned it for 6 months and used it occassionally.

 

Tourist
Posts: 7

Re: El Grande is stuck

This happened to me and the shop replaced it for me what you have done is open it the wrong way causing only the thick one to come up not the thin one;

The way you should open it is thin first then thick

 

Unfortunately, after you have opened it the wrong way you can't fix it. 

Hope you can get it replaced without paying for a new one.

Sightseer
Posts: 1

Re: El Grande is stuck

same problem for me as well.