08-21-2017 04:22 PM
My El Grande won't fully extend. I can only get one section to extend, the other is stuck inside the grip. How do I fix this? I can't seem to get ahold of any support over the phone or by chat. I would appreciate if you could contact me via email to setup an RMA so I can get a working El Grandre.
08-28-2017 02:07 PM
11-08-2017 03:15 PM
This happened to me and the shop replaced it for me what you have done is open it the wrong way causing only the thick one to come up not the thin one;
The way you should open it is thin first then thick
Unfortunately, after you have opened it the wrong way you can't fix it.
Hope you can get it replaced without paying for a new one.