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Tourist
Posts: 1

El Grande is stuck, cannot extend. Can I have the new one?

Hi 

 

I've just bought El Grande pole around 2 weeks. I used this pole for snorkeling few times, and clean with water everytime I have done. 

 

But the next day I use the pole cannot extend the smallest part. I tried to drain the water under the sunshine but It still stuck. 

 

Can I go to the store and change to new one? I read the Warranty Information, 

 

"GoPro products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase."

 

Can you confirm with me about this situation

 

Thanks

GoPro
Posts: 8,942

Re: El Grande is stuck, cannot extend. Can I have the new one?

 

Hi @ruby2u

 

Let our Support Team take a look at this. You may reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

EJ