Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Sightseer
Posts: 1

El Grande Misleading Photos and Bad Business Practice

[ New ]

GoPro removed the screw hole threads so that the El Grande stick wont attach to screw mounts. 

 

The pictures still show screw hole threads in the bottom of the El grande stick as of today 9/4/2019:

https://gopro.com/en/us/shop/mounts/el-grande/AGXTS-001.html

 

Other large distributors are also showing the incorrect photos:

https://www.bhphotovideo.com/c/product/1326346-REG/gopro_agxts_001_el_grande_38_extension.html

https://www.bestbuy.com/site/gopro-el-grande-38-monopod/5773301.p?skuId=5773301

https://direct.fredmeyer.com/00818279016222.html

 

Despite this, Support wont allow exchanges of the new model for the old model. They also wont refund or credit the purchase unless you purchased the product from them directly. It is very shady that they removed the screw hole threads while not updating the photos and without offering any recourse!