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Tourist
Posts: 2

EI Grande without swivel base attachment mounts

[ New ]

Hi I got this free item because the previous delay on my order, it is an EI Grande. When I received this accessory, it was just the extension pole (stick), no swivel base attachment mounts and thumb screw, I can’t use it.  I contacted the support team on 6th Jan, they told me to wait 24-48hours, but until today no reply.

 

Sales Order number SO-AU08789

Case number 08900815

 

Can I have some update for my case please?

GoPro
Posts: 18,367

Re: EI Grande without swivel base attachment mounts

[ New ]

Hello, @yuanwenl5446. Based on the case notes, Support contacted you multiple times yesterday but they were not able to reach you. The contact request is back in the queue. 

 

We do not have an exact time for when they will contact you back since it will depend on agent availability. Please keep your lines open and make sure that there are no settings on your phone that would prevent it from receiving calls especially from unknown or toll-free numbers. Thanks!