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%3CLINGO-SUB%20id%3D%22lingo-sub-339486%22%20slang%3D%22en-US%22%3EDual%20Battery%20Charger%20LED%20light%20OFF%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339486%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20i%20just%20bought%20GoPro%20Hero7%20%26amp%3B%20Dual%20Battery%20Charger.%3CBR%20%2F%3EI%20took%20out%20the%20camera%20battery%20and%20chage%20using%20the%20DUAL%20BATTERY%20CHARGER%20together%20with%20the%20extra%20battery%20from%20the%20dual%20batttery%20package.%3C%2FP%3E%3CP%3Eat%20beginning%20both%20LED%20battery%20showed%20AMBER%2C%20after%20few%20hours%2C%201%20battery%20showed%20GREEN%2C%20and%20another%201%20is%20OFF.%20is%20that%20Normal%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339564%22%20slang%3D%22en-US%22%3ERe%3A%20Dual%20Battery%20Charger%20LED%20light%20OFF%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339564%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F101562%22%20target%3D%22_blank%22%3E%40rennyz820%3C%2FA%3E.%20The%20dual%20battery%20charger%20does%20not%20charge%20both%20batteries%20at%20the%20same%20time.%20By%20design%2C%20it%20would%20fully%20charge%20the%20one%20with%20the%20higher%20battery%20level%20(making%20it%20ready%20for%20you%20to%20use)%20and%20will%20charge%20the%20other%20one%20next.%20The%20indicator%20lights%20should%20indicate%20charging%20status%20for%20each%20of%20the%20batteries.%20Amber%20when%20the%20battery%20is%20still%20being%20charged%2C%20green%20when%20the%20battery%20is%20fully%20charged%20but%20never%20off%20when%20a%20battery%20is%20in%20the%20charger%20and%20the%20charger%20is%20connected%20to%20a%20power%20source.%20Make%20sure%20that%20the%20battery%20is%20fully%20inserted%20to%20the%20charger.%20If%20you%20still%20do%20not%20see%20any%20indicator%20light%20on%20one%20of%20the%20slots%2C%20our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%26nbsp%3Bwill%20be%20able%20to%20assist%20you%20with%20the%20next%20steps.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

Dual Battery Charger LED light OFF

Hi, i just bought GoPro Hero7 & Dual Battery Charger.
I took out the camera battery and chage using the DUAL BATTERY CHARGER together with the extra battery from the dual batttery package.

at beginning both LED battery showed AMBER, after few hours, 1 battery showed GREEN, and another 1 is OFF. is that Normal?


Accepted Solutions
GoPro
Posts: 8,221

Re: Dual Battery Charger LED light OFF

Hello @rennyz820. The dual battery charger does not charge both batteries at the same time. By design, it would fully charge the one with the higher battery level (making it ready for you to use) and will charge the other one next. The indicator lights should indicate charging status for each of the batteries. Amber when the battery is still being charged, green when the battery is fully charged but never off when a battery is in the charger and the charger is connected to a power source. Make sure that the battery is fully inserted to the charger. If you still do not see any indicator light on one of the slots, our Support team at https://gopro.com/help/ContactUs will be able to assist you with the next steps. 

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All Replies
GoPro
Posts: 8,221

Re: Dual Battery Charger LED light OFF

Hello @rennyz820. The dual battery charger does not charge both batteries at the same time. By design, it would fully charge the one with the higher battery level (making it ready for you to use) and will charge the other one next. The indicator lights should indicate charging status for each of the batteries. Amber when the battery is still being charged, green when the battery is fully charged but never off when a battery is in the charger and the charger is connected to a power source. Make sure that the battery is fully inserted to the charger. If you still do not see any indicator light on one of the slots, our Support team at https://gopro.com/help/ContactUs will be able to assist you with the next steps.