09-21-2017 04:04 PM
Our Support team does not start new cases by email right now, but they can help you by phone or chat. Phone is going to be the faster option of those two. Wait times are extremely low right now, so as long as you call during the posted hours for your area, you should be able to reach a rep pretty quickly.
Contact info is at https://gopro.com/help/PKBContactus.