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%3CLINGO-SUB%20id%3D%22lingo-sub-62261%22%20slang%3D%22en-US%22%3EDive%20housing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-62261%22%20slang%3D%22en-US%22%3E%3CP%3EI%20buy%2060m%20dive%20housing%20in%20Japan%20on%202017%2F05%20but%20today%20housing%20is%20leaking%20water%20in%20scuba%2020m.%20I%20try%20to%20change%20new%20cover%20and%20check%20oring%20but%20it%20still%20leaking%20water.%3C%2FP%3E%0A%3CP%3EHow%20do%20i%20do%20to%20replace%20the%20product%20in%20warranty%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EPS%3A%20I%20am%20in%20Taiwna%20now.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-62272%22%20slang%3D%22en-US%22%3ERe%3A%20Dive%20housing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-62272%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F37687%22%20target%3D%22_blank%22%3E%40justinl057%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20that%20you%20are%20having%20some%20issues%20with%20that%20dive%20housing.%20In%20order%20to%20look%20at%20warranty%20options%20you%20will%20need%20to%20reach%20out%20to%20our%20Support%20Team%20by%20Phone%20or%20Chat%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 4

Dive housing

[ Edited ]

I buy 60m dive housing in Japan on 2017/05 but today housing is leaking water in scuba 20m. I try to change new cover and check oring but it still leaking water.

How do i do to replace the product in warranty?

 

PS: I am in Taiwna now.

 

IMG_3793.JPG
GoPro
Posts: 3,924

Re: Dive housing

Hi @justinl057,

 

I am sorry to hear that you are having some issues with that dive housing. In order to look at warranty options you will need to reach out to our Support Team by Phone or Chat:

 

https://gopro.com/help/PKBContactus

 

Best,

Ryan

Adventurer
Posts: 10,682

Re: Dive housing

Adventurer
Posts: 10,682

Re: Dive housing

[ Edited ]

SuperSuit_UberProtectionDiveHousing_PDP_1.jpg

 

Adventurer
Posts: 10,682

Re: Dive housing

If it is the Super Suite, you need to make sure the rubber gasket is sealed completely inside the case when you engage the lock. Also, the gasket must be completely clean and free of lint, sand or other debris. There are two sides to the gasket, one flat and one rounded. If you have removed and cleaned the gasket, make sure the flat side is against the door with the rounded side going into the case when the door is shut.
Tourist
Posts: 4

Re: Dive housing

This is truely gopro 60m dive housing.

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Tourist
Posts: 4

Re: Dive housing

 
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Tourist
Posts: 4

Re: Dive housing

Do you have email for support team? We are in Taiwan now and will move to Bali soon. Those site in different time zone so i can't online chat on your work time.