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Sightseer
Posts: 3

Devolucion accesorios

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Hola he hecho una devolución, se que ya han recibido el pedido desde gopro, pero no recibo el importe y no puedo contactar con ellos de ninguna manera. Alguine me puede ayudar?


Saludos


Sara

GoPro
Posts: 19,185

Re: Devolucion accesorios

[ New ]

We'd be glad to check on it, @swiftvista57217. Is there a return order number that we can use as a reference? Thanks!

Sightseer
Posts: 3

Re: Devolucion accesorios

[ New ]

rma-747610

Tracking 1Z 97V 555 91 1502 5062

GoPro
Posts: 19,185

Re: Devolucion accesorios

[ New ]

Thank you for the details that you provided, @swiftvista57217. We see that you have already connected with Support and the case is in progress. The team handling your case will keep you posted on progress. 

Sightseer
Posts: 3

Re: Devolucion accesorios

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How long it takes the refund?
GoPro
Posts: 13,445

Re: Devolucion accesorios

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@swiftvista57217, it may also depend on your particular bank's process. Should you need further assistance, please contact our Support team at https://gopro.com/help/ContactUs.