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%3CLINGO-SUB%20id%3D%22lingo-sub-68904%22%20slang%3D%22en-US%22%3EDamaged%20camera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-68904%22%20slang%3D%22en-US%22%3ESo%20I%20purchased%20a%20go%20pro%20for%20my%20son%20last%20Christmas%2C%20he%20loves%20it%20well%20today%20I%20get%20a%20text%20as%20he%20was%20at%20training%20with%20our%20county%20fire%20rescue%20the%20tabs%20broke%20and%20his%20camera%20fell%20off%20his%20helmet%20in%20the%20way%20of%20a%20fire%20truck%20now%20he%20uses%20this%20for%20training%20on%20how%20to%20improve%20and%20to%20show%20other%20firefighters%20the%20same%20what%20do%20I%20do%20from%20here%3F%20Thank%20you%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-69066%22%20slang%3D%22en-US%22%3ERe%3A%20Damaged%20camera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-69066%22%20slang%3D%22en-US%22%3EYou'll%20want%20to%20contact%20GoPro%20Customer%20Service.%20They%20may%20want%20the%20camera%20serial%20number%20and%20a%20copy%20of%20your%20receipt%20so%20you%20should%20have%20it%20handy%20(digital%20format%20or%20picture)%20if%20possible.%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EHere%20is%20the%20warranty%20policy%3A%3CBR%20%2F%3EGOPRO%20WARRANTY%3A%3CBR%20%2F%3EGoPro%20products%20and%20accessories%20are%20guaranteed%20against%20manufacturing%20defects%20one%20(1)%20year%20from%20the%20original%20date%20of%20purchase.%20GoPro's%20sole%20obligation%20in%20the%20event%20of%20such%20defects%20during%20this%20period%20is%20to%20repair%20or%20replace%20the%20defective%20part%20or%20product%20with%20a%20comparable%20part%20or%20product%20at%20GoPro's%20sole%20discretion.%20Except%20for%20such%20repair%20or%20replacement%2C%20the%20sale%2C%20processing%20or%20other%20handling%20of%20this%20product%20is%20without%20warranty%2C%20condition%20or%20other%20liability%20even%20though%20the%20defect%20or%20loss%20is%20caused%20by%20negligence%20or%20other%20fault.%20Damage%20resulting%20from%20use%2C%20accident%2C%20or%20normal%20wear%20and%20tear%20is%20not%20covered%20by%20this%20or%20any%20warranty.%20GoPro%20assumes%20no%20liability%20for%20any%20accident%2C%20injury%2C%20death%2C%20loss%2C%20or%20other%20claim%20related%20to%20or%20resulting%20from%20the%20use%20of%20this%20product.%20In%20no%20event%20shall%20GoPro%20be%20liable%20for%20incidental%20or%20consequential%20damages%20relating%20to%20or%20resulting%20from%20the%20use%20of%20this%20product%20or%20any%20of%20its%20parts.%20Because%20of%20possible%20user%20resealing%20error%2C%20this%20product%20is%20not%20warrantied%20against%20waterhousing%20leakage%20or%20any%20resulting%20damage.%20Please%20review%20and%20follow%20the%20instructions%20carefully%20when%20sealing%20the%20waterhousings!%20Returns%20or%20replacements%20of%20parts%20and%2For%20products%20may%20be%20subject%20to%20shipping%2C%20handling%2C%20replacement%20and%2For%20restocking%20fees.%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

Damaged camera

So I purchased a go pro for my son last Christmas, he loves it well today I get a text as he was at training with our county fire rescue the tabs broke and his camera fell off his helmet in the way of a fire truck now he uses this for training on how to improve and to show other firefighters the same what do I do from here? Thank you
Explorer
Posts: 11,223

Re: Damaged camera

You'll want to contact GoPro Customer Service. They may want the camera serial number and a copy of your receipt so you should have it handy (digital format or picture) if possible.
https://gopro.com/help/PKBContactus

Here is the warranty policy:
GOPRO WARRANTY:
GoPro products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. GoPro's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at GoPro's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. GoPro assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall GoPro be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Because of possible user resealing error, this product is not warrantied against waterhousing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterhousings! Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.