08-27-2019 03:58 AM
Solved! Go to Solution.
08-27-2019 08:44 AM
Camera/ housing doors do need to be closed by hand prior to snapping the latch shut to evenly distribute the seal and provide the best protection for your camera.
Let our Support Team take a look at what happened and provide you options.
They are available by phone or chat through https://gopro.com/help/ContactUs
Also, please have your proof of purchase ready.
08-27-2019 10:29 AM
The camera housing was snapped shut by hand as instructed to in the manual! The case was perfectly fine prior to the dive, and had been used in shallow depths (1-2m) for a practice run with no problems.. it was fine prior to the dive and then appeared to start leaking between 6-10m and around 30 minutes into the dive. It was a slow leak and upon further inspection the crack causing the leak in hairline but traces back to the shattered plastic around the screw and not the back door.