Commande non reçu [ New ]

[nozebzh]

Bonjour, ma commande MP-03545118 est en attente depuis le 26 juin 2019 (1 semaine) sans raison apparente ou évidente. Que dois-je faire? Pouvez-vous m'éclairer à ce sujet?

[aenriquez · Accepted solution]

Hi @nozebzh,

Looking at the details, your order is currently being processed. Apologies for any inconvenience that the delay may have caused you. Rest assured, we're working deliberately to get the process going. You should be receiving an email once the order is updated. 

Should you need further assistance or have concerns regarding your order, our Support team is more than happy to help. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Your time and patience are very much appreciated.

Kind Regards,
Ann

[aenriquez · Accepted solution]

Hi @nozebzh,

Looking at the details, your order is currently being processed. Apologies for any inconvenience that the delay may have caused you. Rest assured, we're working deliberately to get the process going. You should be receiving an email once the order is updated. 

Should you need further assistance or have concerns regarding your order, our Support team is more than happy to help. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Your time and patience are very much appreciated.

Kind Regards,
Ann