Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-292108%22%20slang%3D%22en-US%22%3EClosed%20box%20broken%20latch!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292108%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EHello!%3C%2FSPAN%3E%3C%2FP%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%3CDIV%3EI%20like%20gopro.%20I%20do%20not%20often%20use%20the%20camera.%3C%2FDIV%3E%3CDIV%3EBut%20I%20have%20a%20problem.%3C%2FDIV%3E%3CDIV%3EIt%20will%20disappoint.%3C%2FDIV%3E%3CDIV%3ESeveral%20times%20used%20the%20camera.%3C%2FDIV%3E%3CDIV%3E1.%20The%20latch%20has%20broken.%3C%2FDIV%3E%3CDIV%3E2.%20The%20lace%20on%20the%20float%20broke%20on%20its%20own.%3C%2FDIV%3E%3CDIV%3E3.%20The%20cable%20that%20comes%20with%20the%20package%20does%20not%20charge%20my%20camera.%20He%20is%20very%20hot%20but%20the%20camera%20does%20not%20charge.%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292164%22%20slang%3D%22en-US%22%3ERe%3A%20Closed%20box%20broken%20latch!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292164%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89477%22%20target%3D%22_blank%22%3E%40samadi%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20contact%26nbsp%3Bour%20Support%20Team%20they%20should%20be%20able%20to%20help%20you.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20reach%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292518%22%20slang%3D%22en-US%22%3ERe%3A%20Closed%20box%20broken%20latch!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292518%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20message%3A%3C%2FP%3E%3CP%3E%3CSPAN%3EChat%20is%20currently%20unavailable%20for%20you.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EHow%20can%20I%20get%20help%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292573%22%20slang%3D%22en-US%22%3ERe%3A%20Closed%20box%20broken%20latch!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292573%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89477%22%20target%3D%22_blank%22%3E%40samadi%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhich%20country%20are%20you%20currently%20located%3F%3C%2FP%3E%0A%0A%3CP%3ETry%20selecting%20US%20then%20initiate%20a%20chat%20session%20again.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-296223%22%20slang%3D%22en-US%22%3ERe%3A%20Closed%20box%20broken%20latch!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-296223%22%20slang%3D%22en-US%22%3E%3CP%3ESent%20all%20the%20data%20that%20was%20needed.%20I%20did%20not%20get%20help%20from%20support.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-296255%22%20slang%3D%22en-US%22%3ERe%3A%20Closed%20box%20broken%20latch!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-296255%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89477%22%20target%3D%22_blank%22%3E%40samadi%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMay%20I%20know%20if%20you%20reached%20our%20customer%20support%20team%3F%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20a%20case%20number%20can%20you%20send%20it%20here%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313351%22%20slang%3D%22en-US%22%3ERe%3A%20Closed%20box%20broken%20latch!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313351%22%20slang%3D%22en-US%22%3E%3CP%3EPreviously%2C%20with%20such%20a%20breakdown%2C%20your%20company%20sent%20me%20a%20new%20box.%20And%20now%20I%20have%20not%20received%20any%20help.%3CBR%20%2F%3EI%20have%203%20problems%3CBR%20%2F%3EThe%20cable%20does%20not%20work%2C%20it%20does%20not%20charge%20the%20camera%20and%20it%20gets%20very%20hot.%3CBR%20%2F%3EBroken%20mount.%3CBR%20%2F%3EBy%20itself%2C%20the%20string%20broke%20from%20the%20float.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313376%22%20slang%3D%22en-US%22%3ERe%3A%20Closed%20box%20broken%20latch!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313376%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89477%22%20target%3D%22_blank%22%3E%40samadi%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20know%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20would%20be%20best%20to%20continue%20working%20with%20them.%3C%2FP%3E%0A%0A%3CP%3EThey%20will%20let%20you%20know%20what%20will%20be%20the%20next%20steps%20or%20option.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321763%22%20slang%3D%22en-US%22%3ERe%3A%20Closed%20box%20broken%20latch!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321763%22%20slang%3D%22en-US%22%3E%3CP%3EWhat%20need%20to%20do%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321768%22%20slang%3D%22en-US%22%3ERe%3A%20Closed%20box%20broken%20latch!!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321768%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89477%22%20target%3D%22_blank%22%3E%40samadi%3C%2FA%3E%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWere%20you%20already%20working%20with%20our%20Support%20team%20about%20the%20broken%20mounts%20and%20accessories%3F%20It%20will%20be%20best%20to%20continue%20working%20with%20them.%20Kindly%20check%20your%20email%20for%20any%20information%20that%20they%20may%20have%20sent.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EYou%20may%20also%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E%26nbsp%3Band%20provide%20your%20case%20number%20or%20email%20address.%20Please%20ensure%20to%20have%20your%20camera%20ready%20and%20other%20information%20that%20may%20need.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EKind%20Regards%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAnn%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 5

Re: Closed box broken latch!!!

What need to do?

GoPro
Posts: 2,903

Re: Closed box broken latch!!!

[ Edited ]

Hi @samadi,

 

Were you already working with our Support team about the broken mounts and accessories? It will be best to continue working with them. Kindly check your email for any information that they may have sent. 

 

You may also reach them by phone or chat and provide your case number or email address. Please ensure to have your camera ready and other information that may need.

 

Kind Regards,

 

Ann