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Reply
Tourist
Posts: 5

Closed box broken latch!!!

Hello!

 
I like gopro. I do not often use the camera.
But I have a problem.
It will disappoint.
Several times used the camera.
1. The latch has broken.
2. The lace on the float broke on its own.
3. The cable that comes with the package does not charge my camera. He is very hot but the camera does not charge.
 
20190130_170900 2.jpg
GoPro
Posts: 9,002

Re: Closed box broken latch!!!

 

Hi @samadi

 

If you contact our Support Team they should be able to help you.

You may reach them by phone or chat through https://gopro.com/help/ContactUs  

 

Thanks!

Ej

Tourist
Posts: 5

Re: Closed box broken latch!!!

I have a message:

Chat is currently unavailable for you.

 

How can I get help?

GoPro
Posts: 9,002

Re: Closed box broken latch!!!

 

Hi @samadi

 

Which country are you currently located?

Try selecting US then initiate a chat session again.

 

Thanks!

Ej

 

Highlighted
Tourist
Posts: 5

Re: Closed box broken latch!!!

Sent all the data that was needed. I did not get help from support.

GoPro
Posts: 3,505

Re: Closed box broken latch!!!

 

Hi @samadi,

 

May I know if you reached our customer support team?

If you have a case number can you send it here?

 

Thanks!

-Jay 

Tourist
Posts: 5

Re: Closed box broken latch!!!

Previously, with such a breakdown, your company sent me a new box. And now I have not received any help.
I have 3 problems
The cable does not work, it does not charge the camera and it gets very hot.
Broken mount.
By itself, the string broke from the float.

GoPro
Posts: 3,505

Re: Closed box broken latch!!!

Hi @samadi

 

Sorry to know that. 

 

It would be best to continue working with them.

They will let you know what will be the next steps or option.

 

Regards,

-Jay