- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
05-19-2019 02:49 AM
Cant place order for battery.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
When I get to the checkout it says due to shipping regulatons i must also have a gopro in my basket in order to purchase a battery! I already have a gopro so don't need to purchase another.
I find it strange that I can't buy a spare?
Any help in resolving this would be great
I don't want to buy on amazon as i get 50% off on the official website.
Many thanks
05-20-2019 01:20 PM
Re: Cant place order for battery.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello @quickboost61755. The limitation on individual battery orders is something beyond our control. This is a mandate due to Federal safety regulations governing Lithium Ion batteries. The current regulations only allow for minimal quantities of batteries to be shipped via air. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to look into options for you.
07-27-2019 11:25 AM
Re: Cant place order for battery.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Bonjour
j'ai le meme soucis. Impossible de commander une batterie .... J'ai 50% sur le site .. Comment puis je faire ?
merci
07-27-2019 03:27 PM
Re: Cant place order for battery.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
@angio2, as previously mentioned in this thread, this is due to the current regulation governing Lithium Ion batteries. Alternatively, you may purchase one locally.
07-27-2019 11:23 PM
Re: Cant place order for battery.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
but i can t buy even ONE battery ...
07-29-2019 11:46 AM
Re: Cant place order for battery.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
"This is a mandate due to Federal safety regulations governing Lithium Ion batteries"
Ergo, you need to direct your complaint to the FAA as they are the ones who are causing this issue. Alternatively you can visit a local electronics store or shop online at a store that is close to you and doesn't require airfreight to secure a battery.
08-25-2019 11:42 AM
Re: Cant place order for battery.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
I have the same problem..Just a question, i have a gopro plus and is it possible to get batteries in local distributer with your 50% plus discount ?
08-26-2019 12:03 AM
Re: Cant place order for battery.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
ich würde ebenfalls gerne eine Batterie mit 50% Rabatt über GoPro Plus kaufen. Dies ist bei einem Lokalen Händler nicht möglich.
Kann ich die Differenz nachträglich von GoPro zurückerhalten?