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Tourist
Posts: 5

Cannot Contact Customer Support Australia

[ New ]
Please contact me to discuss the return of a GoPro waterproof case I do not want.
GoPro
Posts: 27,099

Re: Cannot Contact Customer Support Australia

[ New ]

Hello @rapidbluff31654

 

Sorry to hear that your are looking to process a return.

Our Support Team will be able to arrange this for you.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.

 

Thanks!

Ej
 

Tourist
Posts: 5

Re: Cannot Contact Customer Support Australia

[ New ]
I have been waiting over 7 day for a callback from Customer Support Australia. Please chase them up and get them to call me. My case number is 08383394.
GoPro
Posts: 14,122

Re: Cannot Contact Customer Support Australia

[ New ]

@rapidbluff31654, our Support Team tried to contact you to no avail. Please make sure that your phone/network doesn't block unknown calls. Your ticket is still open and one of our Support agents will try to contact you again as soon as they're available. We appreciate your patience.

Tourist
Posts: 5

Re: Cannot Contact Customer Support Australia

[ New ]
My phone is always on and is not blocking any numbers. My number is Australia +61 412711414
Tourist
Posts: 5

Re: Cannot Contact Customer Support Australia

[ New ]
I am waiting for my Return Authorisation Form email. Please send the email. RMA# 680211
Case number 08383394
Tourist
Posts: 5

Re: Cannot Contact Customer Support Australia

[ New ]
Case number 08495874. I am waiting for my Return Authorisation Form email. RMA#680211. Please send the email.
GoPro
Posts: 14,122

Re: Cannot Contact Customer Support Australia

[ New ]

@rapidbluff31654, the ticket is still open. Someone from our Support Team will be in touch soon. Thanks!

Tourist
Posts: 1

Re: Cannot Contact Customer Support Australia

[ New ]

Hi GoPro,

I have been trying to contact GoPro Australia for the last hour. This includes calling and requesting chat and callback.

The calls go to a recorded announcement saying to use the contact us on website

The contact us website chat option says no agents availabel for chat

And the request a callback says "invalid capture".

 

What is going on. Freaking out. Large order placed, no confirmation email, money taken and then........Nothing. Please help

GoPro
Posts: 14,122

Re: Cannot Contact Customer Support Australia

[ New ]

Sorry to hear about the trouble connecting to our Support Team, @beyondcxocean

 

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.