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Tourist
Posts: 1

Re: Cannot Contact Customer Support Australia

[ New ]

Hi GoPro,

I have been trying to contact GoPro Australia for the last hour. This includes calling and requesting chat and callback.

The calls go to a recorded announcement saying to use the contact us on website

The contact us website chat option says no agents availabel for chat

And the request a callback says "invalid capture".

 

What is going on. Freaking out. Large order placed, no confirmation email, money taken and then........Nothing. Please help

GoPro
Posts: 13,009

Re: Cannot Contact Customer Support Australia

[ New ]

Sorry to hear about the trouble connecting to our Support Team, @beyondcxocean

 

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.