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Tourist
Posts: 5

Cannot Contact Customer Support Australia

[ New ]
Please contact me to discuss the return of a GoPro waterproof case I do not want.
GoPro
Posts: 26,108

Re: Cannot Contact Customer Support Australia

[ New ]

Hello @rapidbluff31654

 

Sorry to hear that your are looking to process a return.

Our Support Team will be able to arrange this for you.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.

 

Thanks!

Ej
 

Tourist
Posts: 5

Re: Cannot Contact Customer Support Australia

[ New ]
I have been waiting over 7 day for a callback from Customer Support Australia. Please chase them up and get them to call me. My case number is 08383394.
GoPro
Posts: 13,481

Re: Cannot Contact Customer Support Australia

[ New ]

@rapidbluff31654, our Support Team tried to contact you to no avail. Please make sure that your phone/network doesn't block unknown calls. Your ticket is still open and one of our Support agents will try to contact you again as soon as they're available. We appreciate your patience.

Tourist
Posts: 5

Re: Cannot Contact Customer Support Australia

[ New ]
My phone is always on and is not blocking any numbers. My number is Australia +61 412711414
Tourist
Posts: 5

Re: Cannot Contact Customer Support Australia

[ New ]
I am waiting for my Return Authorisation Form email. Please send the email. RMA# 680211
Case number 08383394
Tourist
Posts: 5

Re: Cannot Contact Customer Support Australia

[ New ]
Case number 08495874. I am waiting for my Return Authorisation Form email. RMA#680211. Please send the email.
GoPro
Posts: 13,481

Re: Cannot Contact Customer Support Australia

[ New ]

@rapidbluff31654, the ticket is still open. Someone from our Support Team will be in touch soon. Thanks!