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Tourist
Posts: 4

Can't update Karma Grip on Mac

Hello!

 

We recently purchased a Hero 7 Black and a Karma Grip.  When connected to the Quik App, the app says the firmware version is 1.51 and is up-to-date.  However, when the camera is connected to the Grip, the camera says that the Grip requires an update.  The GoPro website suggests that firmware version 1.8 is available and includes support for the Hero 7.

 

Is there a way to force a firmware update?

 

Thanks,

 

---Scott

GoPro
Posts: 8,490

Re: Can't update Karma Grip on Mac

Hi @incognitoa104

 

See https://gopro.com/help/articles/how_to/how-to-manually-install-karma-grip-drivers for reference.

 

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 4

Re: Can't update Karma Grip on Mac

Thanks @aragon1006 .

 

I saw that article, but I'm on an Apple MacBook Pro, not a Windows desktop, unfortunately.  Is there something similar for MacOS?

GoPro
Posts: 8,490

Re: Can't update Karma Grip on Mac

I see. @incognitoa104

Unfortunately, we do not have this process available for Mac.

You may want to check with a friend or a relative using a Windows computer instead.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Can't update Karma Grip on Mac

Thanks @aragon1006.

 

Unfortunately, we're traveling on a boat in the Caribbean.  MacOS is all we have access to.  

 

Can you explain why the Quik Application will not update to the latest version?

 

The product was sold as compatible with Hero7.

GoPro
Posts: 8,490

Re: Can't update Karma Grip on Mac

I understand. @incognitoa104

 

Yes the Karma grip is compatible with the HERO7 Black. We just need to get everything up to date.

 

What version is your Quik for desktop on?The latest version is  2.7.0.874.

You may also try uninstalling then reinstalling Quik

See if this makes a difference.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Can't update Karma Grip on Mac

Good news.  Installed Quik App on a second laptop and this time it identified the Grip as needing an update.

 

On the other laptop, the Quik App was installed new only yesterday, so frankly no idea why the perform different.

 

But, all devices are now up-to-date, so a win overall.

GoPro
Posts: 8,490

Re: Can't update Karma Grip on Mac

We appreciate you letting us know! @incognitoa104

This will help others who may be experiencing the same.

Feel free to post back if something comes up.

 

Regards,

Ej