- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
05-14-2020 09:42 PM
Can’t transfer files with media mod on?
[ New ]Hi I just got the media mod for my GoPro hero 8 and love it!
however, when plugging it into my MacBook Pro via the c connector - it doesn't recognise the camera, for file transfer, it only charges, on removal of the media mod, it does! Is this normal? The rest all works like a dream! Am I doing so,etching wrong?
thanks
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
05-15-2020 08:41 PM
Re: Can’t transfer files with media mod on?
[ New ]All Replies
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
05-15-2020 12:50 PM
Re: Can’t transfer files with media mod on?
[ New ]@ak1kanobi, sorry to hear about the trouble. Please be sure to have the latest firmware installed in the HERO8 Black camera and use the USB-C cable that came with the package when connecting the Media Mod to the computer.
If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
05-15-2020 08:26 PM
Re: Can’t transfer files with media mod on?
[ New ]All the other functions work fine except the file transfer - which is ok on removal of the media mod.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
05-15-2020 08:41 PM
Re: Can’t transfer files with media mod on?
[ New ]- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
05-16-2020 12:18 PM
Re: Can’t transfer files with media mod on?
[ New ]@ak1kanobi, so glad to hear that. Stay stoked, and have fun capturing moments using your GoPro!