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Tourist
Posts: 2
Accepted Solution

Can't get external microphone to work with Hero 3+

[ Edited ]

I'm having trouble getting my Hero 3+ to work with an external microphone.  The internal microphone is not disabled when I plug in the GoPro 3.5mm adapter, and there is no change when I plug the external microphone into the adapter.  The camera software is up to date.

 

I did capture one video where, without any external intervention, the camera switches to the external microphone for a few seconds, and then switches back to the internal one.  There hasn't been any other time that the camera has recorded from the external microphone.

 

Any ideas?

 


Accepted Solutions
GoPro Community Manager
Posts: 5,831

Re: Can't get external microphone to work with Hero 3+

Heard back from this member by email. They found the problem. They bought another mic adapter, and all seems to work now. They wanted to share this as a cautionary tale since they think their other adapter may be a counterfeit. 

View solution in original post


All Replies
GoPro
Posts: 75

Re: Can't get external microphone to work with Hero 3+

[ Edited ]

Hi @tomb6701

 

Thanks for posting to the GoPro Community!

 

Not all external microphones are supported with GoPo cameras. Which brand and model mic are you using? Below is the current list of supported microphones to use with GoPro cameras:

 

  • All Rode VideoMic models
  • Sennheiser MKE 400
  • Countryman Lapel (MEMWF05BD2-R)
  • Sound Professionals SP-TFB-2
  • Opteka VM-100 Video Condenser Shotgun Microphone
  • Sony ECMCS3 Clip style Omnidirectional Stereo Microphone
  • Shure VP83 LensHopper Condenser Microphone
  • Generally, any Lavalier microphone is supported 

This link here brings you to the original microphone page on the GoPro website. It's also a good idea to perform another manual update even if you have previously, this will only help.

 

You can use the link here to manual update your GoPro HERO3+ camera. 

 

Let us know if any of this helped!

 

Tourist
Posts: 2

Re: Can't get external microphone to work with Hero 3+

I still can’t get it to work.  I have manually updated the camera again, and have purchased a new Sony ECMCS3.  I have tried all the possible combinations I can think of:

 
- plugging in the adapter cable before putting in the battery and turning on the camera
- plugging in the adapter cable after the battery is plugged in but before turning on the camera
- plugging in the adapter cable after the camera is turned on but before recording
- plugging in the adapter cable while the camera is recording
 
I tried all four of these scenarios both with the microphone plugged in, and with it not plugged in.  In all cases, the internal microphone continued to operate.  No indication that either the adapter cable nor the ECMCS3 microphone had been recognized.
 
Any other suggestions?
 
Thanks!
 
GoPro
Posts: 215

Re: Can't get external microphone to work with Hero 3+

Hi @tomb6701,

 

Sounds like you have performed quite a few troubleshooting steps. Out of curiosity, do you have access to a secondary 3.5mm Mic Adaptor? This could help better determine if there is something going on with the original cable or if it is the camera itself. 

 

Thanks,

 

Eric G

Community Moderator

GoPro Community Manager
Posts: 5,831

Re: Can't get external microphone to work with Hero 3+

Heard back from this member by email. They found the problem. They bought another mic adapter, and all seems to work now. They wanted to share this as a cautionary tale since they think their other adapter may be a counterfeit.