Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Can not remove protective lens cap

We have the Go Pro Hero 7 Black for 2 weeks now. We have tried everything (different people, different stores) but we are not able to take of the protective camera lens. We know it is hard the first time, we have read almost everything we could find online. But our camera does not want to budg even an milimeter. Is there anything we can do? We are on a trip now and we can not really do what we planned because we cannot put it in it's protective case we bought. 


Accepted Solutions
Highlighted
GoPro
Posts: 15,900

Re: Can not remove protective lens cap

Hi @krisdutchy

 

It is a bit hard to remove the first time.

You may check the instructions on this link.

You can also check this video guide shared by a user.

I hope these helps.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,900

Re: Can not remove protective lens cap

Hi @krisdutchy

 

It is a bit hard to remove the first time.

You may check the instructions on this link.

You can also check this video guide shared by a user.

I hope these helps.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 7

Re: Can not remove protective lens cap

Did you manage to remove it? I've bought 2x hero7 black this year and one of them was freaking hard to remove. You could use a piece of plastic like a credit card, drivers license and stick it to hold the gap while you try the other side. Once you are holding the gap you can simply twist it counter-clockwise. 

I hope this helps that's how I got it out with one of them. 

Highlighted
Tourist
Posts: 1

Re: Can not remove protective lens cap

THANK you so much for this!  It finally worked!