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Tourist
Posts: 5
Accepted Solution

Camera Shuts Off When Internal Battery Is Dead Even With Fully Charged Additional Battery

Camera Shuts Off When Internal Battery Is Dead Even With Fully Charged Additional Battery.  I think the internal battery is very near death, I am only getting about 15 or 30 minutes but why doesn't the GoPro draw from the additional spare battery first?  The camera sees the spare battery and it's fully charged, but runs the internal battery dead and then shuts off.  I power it up, it shows internally battery dead but fully charged spare battery and powers down in less than a minute.


Accepted Solutions
GoPro
Posts: 7,086

Re: Camera Shuts Off When Internal Battery Is Dead Even With Fully Charged Additional Battery

Hello @subotai

 

Which do you refer to with internal battery? Did you mean using just the camera without the rechargeable battery? The camera does not have an internal battery and will not work on its own without the rechargeable battery, unless connected to a power source. 

 

 What do you intend to use to charge the camera while in the balloon? Would it be a power bank, by any chance? Some users report that when the camera is used with the rechargeable battery and connected to a power source, there is a tendency for the camera to shut down eventually because once the rechargeable battery is fully charged, the power source stops charging even until the battery is used up by the camera. For long duration of recordings, it is recommended to remove the battery and just connect the camera directly to a power source to prevent this from happening. 

 

Feel free to post back for any other questions or concerns. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,544

Re: Camera Shuts Off When Internal Battery Is Dead Even With Fully Charged Additional Battery

Hi @subotai

 

What's the model of your camera? How do you usually charge the batteries?

 

There's a chance that the issue could be on the unit itself. See if running a manual software update makes a difference.

If it doesn't, then its probably the hardware (ex. battery connectors).

 

Let our Support Team help you further. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 5

Re: Camera Shuts Off When Internal Battery Is Dead Even With Fully Charged Additional Battery

I have a GoPro Hero 4 Black. 

 

I charge the internal battery while in the camera without the external battery.  I charge the external battery by itself.  

 

I'll try the manual update later, but do have new batteries (almost in hand)..  Need this going by tommorrow's balloon flight.......

GoPro
Posts: 7,086

Re: Camera Shuts Off When Internal Battery Is Dead Even With Fully Charged Additional Battery

Hello @subotai

 

Which do you refer to with internal battery? Did you mean using just the camera without the rechargeable battery? The camera does not have an internal battery and will not work on its own without the rechargeable battery, unless connected to a power source. 

 

 What do you intend to use to charge the camera while in the balloon? Would it be a power bank, by any chance? Some users report that when the camera is used with the rechargeable battery and connected to a power source, there is a tendency for the camera to shut down eventually because once the rechargeable battery is fully charged, the power source stops charging even until the battery is used up by the camera. For long duration of recordings, it is recommended to remove the battery and just connect the camera directly to a power source to prevent this from happening. 

 

Feel free to post back for any other questions or concerns. 

 

Thanks, 
Marius

Tourist
Posts: 5

Re: Camera Shuts Off When Internal Battery Is Dead Even With Fully Charged Additional Battery

I did a manual install of firmware and put in new battery and it's working now.  Thanks for the advice!  Got movie of entire balloon flight!!!!!!!

GoPro
Posts: 3,505

Re: Camera Shuts Off When Internal Battery Is Dead Even With Fully Charged Additional Battery

 

Glad to know that @subotai

 

Enjoy! Stay Stoked!

 

 

-Jay