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Reply
Hiker
Posts: 39

Re: Broken quick release, shouldn't these last a bit longer?

My J-Hook also broken, but have already contacted support and I hope the design team came up with a better and stronger

material.

Broken J-Hook Finger

Tourist
Posts: 3

Re: broken quick release

Happy 2016 all!! I have experienced exactly the same problem with my helmet-mounted jaw mount (as per your picture Jared) after 4 months of near daily use. A product like this just shouldn't break so easily as the other posts on this subject attest.  Come on GoPro, make a product accessory that doesn't break so easily or simply do what Nike Fuelband do - apologise and provide a free replacement and make the product better.  Otherwise v happy with the camera - juat can't use it due to broken mount.  Will contact  http://gopro.com/contact-us.

Highlighted
GoPro
Posts: 217

Re: broken quick release

Hi @trupmeister,

 

For any broken finger on the Quick Release Buckle, please give our Support Team a SHOUT OUT and be prepared to provide the following:

 

- A photo of the broken item.

- Your cameras Serial Number.

- You mailing address. 

 

One of our Support Reps will be stoked to help get you a repalcement. 

 

 

Cheers,

Eric G

Community Moderator

Anonymous
Posts: 0

Re: broken quick release

I think the quick release buckle has an inherent weakness in its design, the wings are simply too thin. My wife bought me a GoPro Hero 4 for Christmas 2015 and after about three weeks of very occasion use the flat buckle broke. I took it back to Currys who told me "they don't just break" and refused to replace it, which did not please me. So I had to buy another and it broke the third time of use. The problem is that the buckle is such a tight fit that to remove it you have to squeeze and push so hard it just breaks. I have searched for someone who makes a metal version but no joy. So where do I go from here?

GoPro
Posts: 217

Re: broken quick release

Hi @Anonymous,

 

Sorry to hear about the broken buckles. GoPro Support would definitely like to help you out. There was a post earlier in the thread that helps provide a solution on how you can proceed forward. 

 

Attached below is a link to the solution:

https://community.gopro.com/t5/Mounts/Broken-quick-release-shouldn-t-these-last-a-bit-longer/m-p/594/highlight/true#M89

 

The fingers are designed to be pinched enough to slide the buckle out from the mounting location. This typically becomes a little bit easier with use. While metal is definitely stronger, it is not necessarily safer. Many of our users wear the camera on their heads and bodies and if the metal never broke away in a fall or crash the likelihood of being injured by it would be far higher for our users. We would always prefer it to break away than potentially injure someone. 

 

Feel free to ask any other questions.

 

Cheers,

 

Eric G

Community Moderator. 

Anonymous
Posts: 0

Re: broken quick release

My wife bought me a GoPro Hero 4 Silver for Christmas and both the quick release shoes that came with it have broken. I took them back to the store she bought it from (www.Currys.co.uk) and they were not at all intested as "this does not happen" and told me I need to contact GoPro, even when I pointed out to them that my purchase contract was with them; so much for customer service. I have used the www.gopro.com/contact-us form and I am waiting for a reply. I find the shoe is such a tight fit in the base that you have to apply too much pressure to push it out, which is when the tongues brake off. They really are too thin and the centre piece does not stop you from squeezing them too far. A design re-think is required I think. My problem now is that I can't use the camera without the shoe...!!!

P1020605.JPG
Tourist
Posts: 4

Re: broken quick release

I've had the exact same problem several timesi 'm not rough with them, they're just fragile.  In fact I have never had one of these last more than a month.  I've replaced four now. Speaking to other users this issue seems to be common and one of the things you have to accept if you own a goPro - these are a consumable item.

Tourist
Posts: 3

Re: Broken quick release, shouldn't these last a bit longer?

Yup. Since my last post 2 more broke. I'll be contacting Support shortly.
Perhaps they should ship more than one with every new purchase as they are so fragile.