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Sightseer
Posts: 4

Broken GoPro Hero (4) Session frames.

Hello GoPro-Team,

 

I have a little problem. I bought in the January 2016 the GoPro Hero (4) Session in Amazon and I got the two frames. But after a half year my first frame broke without a reason. Of course I was not happy about it but I simply used the second one...Naturally my creative with making videos was a little bit limited, however, now after a mountain tour my second frame broke and i am not able to use my GoPro anymore. 

 

But now, I have to speak out my impression to you GoPro. I love your cameras. I love the Karma and i love the Grip and I love the Hero 5 Black. I think the GoPro Hero 5 Black is so perfect. I saw on the Videos, that you can change the Protune setting directly on the Screen.. so you need no Mobilephone anymore. Isn't that great? And the pictures are soooo colourful. Also what I love, is the GPS and the Special Setting in Quik app. However, there is one big problem in with the new good GoPro cams: I am a 15 year-old student and I am not able to buy the ActionCam with that price. Of the same reason it's also difficult to buy new frames.

 

So I cannot make Videos anymore without any frame. No bike ride, no mountain time laps and other cool stuff like that. Now I am asking for a replacement of the two frames. (Maybe you could send me a some stickers too because i cannot find the stickerrequest formular anymore :/ )

 

Best wishes Lukas Heissl

Beide.jpg
Sightseer
Posts: 4

Re: Broken GoPro Hero (4) Session frames.

Doule post. I know. Sorry

Highlighted
Explorer
Posts: 10,938

Re: Broken GoPro Hero (4) Session frames.

The Session frame is $19.99 if you purchased it from GoPro https://shop.gopro.com/accessories-2/the-standard-frame-for-hero-session-cameras/ARFRM-002.html

You can pick up an aluminum frame on Amazon for $15.99

Unfortunately, GoPro is no longer doing the free sticker program.

If you reach out to the GoPro Support Team they might be able to hook you up.
https://gopro.com/help/PKBContactus